Air Canada and Hopper Partner to Offer Travellers More Freedom and Flexibility
  • Hopper Cancel for Any Reason feature makes it easier for travellers to change their travel plans, offering peace of mind
  • Travellers now have flexibility to cancel their eligible flight up to 24 hours before scheduled departure and receive an immediate refund

MONTREAL, August 16, 2023 - Air Canada today announced a partnership with Hopper, giving the airline’s customers more freedom and flexibility to change their travel plans when booking on (Canadian edition). For a fee, travellers can now add Cancel for Any Reason to eligible non-refundable fare types booked on the Air Canada website, offering additional peace of mind.

Cancel for Any Reason, powered by Hopper, allows customers to easily cancel their flight up to 24 hours before scheduled departure. Depending on the level of coverage purchased, upon cancellation, a refund of 80 or 100 per cent of the original eligible booking is issued immediately to the user's preferred payment method – with no additional wait time or extra steps needed. Cancel for Any Reason is available for Standard, Flex, Premium Economy Lowest and Business Class Lowest fares.

“A cornerstone of Air Canada’s customer promise is to offer the best selection of flights at appealing fare levels. We do this by providing a menu of branded fares, each with its own attributes so customers can design their travel to suit their needs. But we also know that travel plans can change, so we are pleased to partner with an innovative Canadian travel technology partner such as Hopper to offer Cancel for Any Reason, giving customers added flexibility and peace of mind when booking,” said Mark Galardo, Executive Vice President, Revenue and Network Planning for Air Canada.

“We are thrilled to partner with Air Canada, which continues to lead the airline industry with innovative new features responding to its customers’ needs in today’s travel environment,” said Dakota Smith, President and Co-Founder of Hopper. “Through Hopper Cloud, our B2B initiative, we can offer Air Canada a seamless integration with our ancillary products that not only benefit travellers but drive business growth.”

Adding Cancel for Any Reason to a trip with Air Canada is easy. When customers select an eligible fare on, they will be automatically offered the option to choose a Cancel for Any Reason plan for eligible fare types. Should they later need to cancel the trip, they can do so on the My Bookings page of the Air Canada website and receive their refund subject to applicable terms and conditions. The Cancel for Any Reason feature is offered in addition to the standard Air Canada Refund and Cancellation Policy.

About Hopper

Hopper is the world's fastest-growing travel app, focused on helping customers save money and travel better. The Hopper app has over 100 million downloads and continues to capture market share around the world. By leveraging massive amounts of data and machine learning, the company has developed several unique fintech solutions that address everything from pricing volatility to trip disruptions. Through its B2B initiative, Hopper Cloud, the company is syndicating its travel fintech products and inventory, providing travel companies and companies that aspire to sell travel a differentiated consumer experience and offering. To find out more about Hopper, visit

About Air Canada

Air Canada is Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network. Air Canada provides scheduled service directly to more than 180 airports in Canada, the United States and Internationally on six continents. It holds a Four-Star ranking from Skytrax. Air Canada’s Aeroplan program is Canada’s premier travel loyalty program, where members can earn or redeem points on the world’s largest airline partner network of 45 airlines, plus through an extensive range of merchandise, hotel and car rental rewards. Its freight division, Air Canada Cargo, provides air freight lift and connectivity to hundreds of destinations across six continents using Air Canada’s passenger and freighter aircraft.  Air Canada aims to achieve an ambitious net zero emissions goal from all global operations by 2050. Air Canada shares are publicly traded on the TSX in Canada and the OCTQX in the US.

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