On arrival at Toronto Pearson International Airport, Captain Paul Albers was greeted by handshakes and kind words from nearly all customers on board his last flight, AC857 from London Heathrow....

"I’m an Air Canada Operational Control Manager in System Operational Control. I’m the main contact for day-of operations for an assigned fleet. I manage their real-time schedules, coming up...

Customer loyalty is an essential ingredient that every business needs to succeed. It is never owned but must be constantly earned, and while it cannot be bought, it should certainly be rewarded....

The arrival of millennials and Gen Z in the workplace at Air Canada has changed how we approach our business and become a key driver of innovation. We have 20-year-olds who are already...

Those of us who are sports fans often relish watching games where the more resourceful, cohesive and nimble team beats its more powerful rival, and size is no guarantee of success. It’s a...