Air Canada Cargo Receives Top Industry Award

Air Cargo Diamond Award recognizes best in customer service and timeliness of delivery among world's cargo carriers

MONTREAL, March 31, 2016 /CNW Telbec/ - Air Canada Cargo received the Air Cargo Excellence Diamond Award at the 10th annual World Cargo Symposium recently held in Berlin. The Diamond award is the industry's top award and Air Canada Cargo won it in the "up to 399,999 tonnes" air carrier category. The awards are based on the Air Cargo Excellence Survey presented annually by Air Cargo World Magazine to the airlines and airports achieving the highest scores in the survey based on several performance factors including customer service, value and performance.

"The Air Cargo Excellence Awards celebrate the best in the air cargo industry and I am thrilled to share this prestigious recognition with the entire Air Canada Cargo team," said Lise-Marie Turpin, Air Canada Vice President, Cargo. "With a focus on innovation and customer service, we develop applications and utilize technology to consistently improve operational and business processes to deliver quality service. We are active in many industry initiatives and are proud to assume a position of leadership in moving the air cargo industry forward."

Air Canada Cargo provides direct cargo services to over 150 Canadian, U.S. transborder and international destinations and has sales representation in over 50 countries. With hubs in Montreal, Toronto, Calgary, Vancouver, London and Frankfurt, the Air Canada Cargo network is extended through interline agreements with other air carriers and through ground trucking services offered in selected markets, serving more than 450 destinations in all.

Air Canada Cargo is Canada's largest provider of air cargo services as measured by cargo capacity. Main customers are large freight forwarding companies and businesses whose products require the use of air services to expedite their time sensitive cargo shipments. Shipping solutions are tailored to best meet specific commodities and time requirements of our customers cost-efficiently.

About the Air Cargo Excellence Awards

The annual Air Cargo Excellence Awards celebrates stellar performance in the airfreight industry. The awards are based on the Air Cargo Excellence Survey, which was established in 2005 and is published annually in Air Cargo World.

The survey is based upon a rating system that measures airlines and airports on specific criteria and subsequently ranks them to identify above or below average performance. There are two surveys in fall 2015 – one for airlines, and one for airports – based on their performance during the previous 12 months. The survey was enhanced and expanded for 2016 to allow for more granular data on each market participant, as well as to facilitate deeper segmentation of the data. For more information, please visit:

About Air Canada

Air Canada is Canada's largest domestic and international airline serving more than 200 airports on six continents.  Canada's flag carrier is among the 20 largest airlines in the world and in 2015 served more than 41 million customers.  Air Canada provides scheduled passenger service directly to 63 airports in Canada, 56 in the United States and 86 in Europe, the Middle East, Africa, Asia, Australia, the Caribbean, Mexico, Central America and South America. Air Canada is a founding member of Star Alliance, the world's most comprehensive air transportation network serving 1,330 airports in 192 countries.  Air Canada is the only international network carrier in North America to receive a Four-Star ranking according to independent U.K. research firm Skytrax.  For more information, please visit:, follow @AirCanada on Twitter and join Air Canada on Facebook.


SOURCE Air Canada

For further information: Isabelle Arthur, (Montréal),, 514 422-5788; Peter Fitzpatrick, (Toronto),, 416 263-5576; Angela Mah, (Vancouver),, 604 270-5741, Internet: