Highlights
- aircanada.com has all the information for a one-stop easy travel experience
- Web and mobile check-in made easier
- Blackberry and iPhone Apps provide wide range of real-time flight information and self-service options
- Customers are invited to use web-based self-service rebooking tool during disruptions
- Daily Operational Outlooks and Travel Advisories available at aircanada.com
MONTREAL, May 30, 2011 /CNW Telbec/ - With summer travel season upon us, Air Canada is gearing up to ensure customers a smooth travel experience by offering time-saving tips.
Check flight status online
Customers can keep abreast of the latest daily operational news by
checking the Daily Operational Outlook in the Travel Updates section on the home page at aircanada.com. Air Canada customers should also check the status of departing and
arriving flights before leaving for the airport by either consulting
the Air Canada website, by using an internet-enabled mobile device at mobile.aircanada.com, or by calling the toll free Air Canada flight status line at
1-888-422-7533; TTY (Hearing Impaired): 1-800-361-8071.
Flight notification
Air Canada customers can receive flight delay and cancellation
information directly on their mobile devices or via e-mail. To register
or for more information, simply visit: aircanada.com/flightnotification
Web check-in at aircanada.com
Air Canada customers can save time by checking in for their flight from
their home or office before leaving for the airport. Air Canada's web
check-in service at aircanada.com is available 24 hours prior to departure time and offers customers many
options including changing their seat assignment and selecting the
number of checked baggage.
Mobile check-in on your mobile device
Mobile check-in can be accessed through mobile.aircanada.com by clicking on the check-in option on a mobile device. Once check-in is
completed, passengers will receive an electronic boarding pass or
check-in confirmation on their mobile device. To learn more go to: aircanada.com/mci
Blackberry and iPhone Apps make it convenient for travellers with mobile devices to retrieve electronic boarding passes, track flight information in real-time, receive notification of itinerary changes and obtain other details about Air Canada flights. Apps are available free on-line from Air Canada's mobile site (http://mobile.aircanada.com)
Self-service rebooking tool
In the event of flight disruptions that may be caused by bad weather,
customers are invited to rebook themselves using Air Canada's
self-service rebooking tool available on aircanada.com or their mobile device.
Electronic boarding pass
If eligible, customers can choose to receive an electronic version of
the boarding pass on their mobile devices. This option is available for
mobile and web check-in. Electronic boarding passes may be sent via
email or SMS. The Air Canada electronic boarding pass is a 2D barcode
image that is sent to mobile devices and contains flight details. It
can be used for domestic flights as well as international flights
departing from Canada (not available for flights to and from the US).
To learn more: aircanada.com/ebp
Recommended check-in times during peak travel days
During peak travel days, Air Canada recommends that customers arrive
early at the airport to avoid problems associated with holiday
congestion. Information on check-in times during the peak holiday
travel period are available at: aircanada.com/deadlines
BAGGAGE INFORMATION
Customers are reminded to ensure that all their valuables including
electronics, documentation, medication, car keys, money, etc., are with
them or in their in carry-on bags and NOT their checked bags. To facilitate security inspection, customers
carrying gifts on board the aircraft should keep them unwrapped.
The carry-on baggage allowance is one standard article 23cm x 40cm x 55cm weighing a maximum of 10 kg, and one personal article 16cm x 33cm x 43cm weighing a maximum of 10 kg. More information is available at: aircanada.com/carryon
Information on checked baggage allowance is available at: aircanada.com/checked
Strollers
Air Canada recommends the use of a small, umbrella type stroller as
facilities are not designed to accommodate larger, heavy strollers.
Collapsible strollers may be checked at the gate and will be delivered
to you at the aircraft door. Details of the stroller policy are
available at: aircanada.com/infant-child
Sporting Equipment
In order to benefit from a waiver on the excess and oversize fees for
certain sporting equipment, customers are asked to register their
sports equipment on aircanada.com up to 24 hours prior to departure. Customers who elect not to
pre-register their sporting equipment will be subject to all applicable
excess fees at check-in. Sporting equipment over and above the free
baggage allowance is subject to excess fees. Details are available at: aircanada.com/excessbaggage
External and internal name tags
As external baggage name tags sometimes become detached, Air Canada
recommends that passengers place identification inside their bag. A
baggage ID template is available at: aircanada.com/baggageid
SECURITY
Security measures for carry-on luggage
Government regulations stipulate customers can only carry on a limited
amount of liquid, gel and aerosol items through passenger screening
points. The quantity of liquids, gels and aerosols permitted is
100ml/100g (3.4 oz) per article or smaller. Larger containers must be
placed in checked luggage.
For more information, please consult the following official web sites:
Transport Canada at www.tc.gc.ca
Canadian Air Transport Security Agency (CATSA) http://www.catsa-acsta.gc.ca/english/
USA Transportation Security Administration at www.tsa.gov
British Airports Authorities at www.baa.co.uk
TRAVEL DOCUMENTATION
All international travel requires a valid passport and in some cases
other documentation, such as visas, essential to enter the country of
destination. Domestic travel requires government-issued photo
identification that includes date of birth and gender for all
passengers 18 years of age and older. Government regulations require
that the name provided in the flight reservation be exactly the same
as it appears in the travel documentation. More information is
available at aircanada.com/traveldocumentation
Children travelling outside of Canada with one parent may require legal documentation proving the other parent or guardian's consent that the child may leave the country. Consult the Department of Foreign Affairs and International Trade at 1-800-267-8376 to determine if such documentation is necessary.
Air Canada encourages customers to complete any travel information form ahead of time at aircanada.com.
Travelling to, from or via the U.S.
The United States now requires that travellers provide additional Secure
Flight information at least 72 hours before their flight or at time of
booking. For more information please consult aircanada.com/secureflight
All passengers, including Canadian and U.S. citizens, are required to present a valid passport when travelling by air between Canada and the United States.
Isabelle Arthur (Montréal) Peter Fitzpatrick (Toronto) Angela Mah (Vancouver) | | (514) 422-5788 (416) 263-5576 (604) 270-5741 |
Internet: aircanada.com